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Veterinary Assistant DEMO - Unit 1 - Page 5 |
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Cross-Training Having more than one person trained to do multiple jobs in any health care facility is a great benefit to any employer. Veterinary assistants can easily be cross-trained to handle both front and back office duties. If the person who schedules appointments is out of the office, another employee can temporarily take over that duty until the receptionist returns, and this results in a minimum of disruption to the business of the practice. Additionally, if a clinical assistant is ill, a front office veterinary assistant who has been cross-trained in back office skills will be able to assist the veterinarian. Being cross-trained is of benefit to the veterinary assistant because this provides experience that makes the assistant more marketable as an employee. Office Policies and Procedures Any office that conducts any type of business transactions must have a guide for the proper procedures that should be followed when completing those transactions. Veterinary offices are no exception. The two main sources of how an office should operate are the office personnel manual and the office procedures manual. The personnel manual, often also called a policy manual, explains the workings of the office and gives a description of the employer's expectations of those that work in the practice. It may include such items as the vacation policy, sick leave information, insurance coverage, benefits, dress code, codes of employee conduct and other such information. New employees should be required to read the personnel manual and are often given a personal copy of it. It is wise for the practice manager to devise a form that states each employee has read the policy and to maintain that signed form in the individual employee's personnel file. |