Objectives������������������

• Identify and describe the different staff roles within a typical veterinary practice and the professional organizations associated with them.

• Identify and describe different types of veterinary care facilities.

• Describe useful administrative techniques.

• Explain what cross-training is and how it can benefit both the individual and the practice.

• Explain the purpose and importance of an office procedures manual and a personnel manual.

• Explain the importance of maintaining a clean, safe, and organized veterinary facility, and describe what steps must be taken to do so.

• Explain what you should do when you find that a piece of equipment or some aspect of the facility needs to be repaired.

• Identify common safety hazards.

• Identify common sources of accidental injuries and what you can do to protect yourself.

• Explain general techniques for avoiding infection and the spread of disease among humans and animals in the practice.

• Explain what OSHA is and describe some of the general guidelines that must be followed in the practice.

• Explain how to order and maintain office inventory and supplies.

• Understand and spell the medical terminology presented in this unit.