Veterinary Assistant
Table Of Contents
Introduction
Unit 1 - The Basics of Veterinary Practice
• Staffing the Practice
• Veterinary Settings
• Time Management
• Cross-Training
• Office Policies and Procedures
• Maintaining a Safe Facility
• Safety Hazards
• Preventing Accidental Injury
• Controlling Infection and Disease
• OSHA Guidelines
• Right-to-know Station
• Office Equipment and Maintenance
• Materials and Supplies
• Want Lists
• Inventory Management
• Activities and Unit Exam
Unit 2 - Administrative Duties
• The Purpose of Medical Records
• Creating Medical Records
• Organizing Medical Records
• Source-oriented Medical Records
• Problem-oriented Medical Records
• Progress Notes
• Handling (MRPR) Medical Records
• Purging Records
• Business Records and Logbooks
• Filing Equipment and Supplies
• Filing Systems
• Making Filing Efficient
• Admitting a Patient
• Discharging a Patient
• Forms and Certificates
• Screening and Processing Incoming Mail
• Outgoing Mail
• Handling Mail Problems
• Unit Exam
Unit 3 - Computers in the Veterinary Practice
• Computer Components
• Veterinary Software
• Commonly Used Programs
• Computer Networks
• The Veterinary Practice Website
• Computer Ergonomics
• Unit Exam
Unit 4 - The Veterinary Assistant as a Communicator
• The Communication Process
• Traits for Positive Interpersonal Relations
• Observation
• Greeting Clients
• Professional Appearance
• Paraphrasing
• Showing Respect
• Tips for Treating Clients Well
• Telephone Manners
• Your Body Language
• Angry Clients
• Veterinary Team Communication
• Discrimination
• Improving Speech
• Stress
• Burnout
• Defense Mechanisms
• Time Management
• Telephone Management
• Making Appointments
• Euthanasia
• Common Client Concerns
• Grief
• Unit Exam
Unit 5 - Ethics and Law in the Veterinary Office
• Types of Ethical Problems
• Making Ethical Decisions
• Right to Choose Clients and Patients
• Emergency Care
• Health Decisions
• Obeying the Law
• Misrepresentation
• The Illegal Practice of Veterinary Medicine
• Duty to the Veterinary Image
• Duty to Professional Colleagues
• Duty to Society
• Confidentiality
• Maintaining a Clean Mind, Body, and Spirit
• The Veterinarian-Client-Patient Relationship
• Termination of the VCPR
• Prescriptions
• Unit Exam
Unit 6 - Billing and Collecting in the Veterinary Office
• Fee Collection Procedures
• Explaining Veterinarian's Fees
• The Costs Behind the Fees
• Payment Planning
• Credit Bureaus
• Credit Applications
• Truth in Lending
• Credit Cards
• Adjusting or Canceling Fees
• Medically Indigent Cases
• Billing Customers
• Sending Statements
• Collecting Past Due Accounts
• Aging Accounts Receivable
• Written Reminders
• Forced Collection
• Payroll Accounting
• Employee Compensation
• Gross Pay
• Net Pay
• Taxes Withheld
• Unemployment Insurance
• Unit Exam
Unit 7 - Assisting the Veterinarian and Grooming Basics
• Advising Clients on Acquiring Pets
• Matching Pets with Owners
• Purebred and Mixed Breeds
• Preparing Clients for New Animals
• Teaching Responsible Pet Ownership
• Healthy Puppies & Dogs, and Cats
• How Animals Communicate
• Vocalization
• Teaching Training Basics
• Training Tips
• Collars and Leashes
• Common Behavior Problems
• Traveling with Pets
• Basic Grooming
• Handling Animals during Examinations
• Moving Animals
• Emergency Animal Care
• Animal Cardiopulmonary Resuscitation
• Vaccination Needs
• Conclusion
• Unit Exam
Unit 8 - Preparing for Employment
• Career Opportunities
• Developing Employment Strategies
• Assessing Yourself and Your Career Options
• Assessing Yourself and Your Skills
• What do Employers Want?
• Gathering Information
• Applications for Employment
• Producing a Resume
• The Job Interview
• Dress for Success
• Preparing for Interview Questions
• The Cover Letter
• Job Search Logs
• Personal Career Portfolios include…
• Accepting a Job
• Leaving a Job
• Conclusion
• Unit Exam
 Final Exam
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