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Management for IT Professionals

GES 405 -- 390 hours

Course Outline

I. Management Issues in the IT Environment
a) Introduction and Components of a Successful Manager
b) Organizational Culture and Change
c) Power and Perceptions
d) Leadership and Risk
e) Strategies, Decision-Making, Empowerment and Accountability
f) Customer Relationship Management and Quality
g) Human Resource Management
h) Financial Accountability
i) Summary

II. Collaborative Problem-Solving
a) Introduction
b) Backgrounds, Management, and Leadership
c) Communication, Motivation and Development
d) Summary

III. Strategic Management in Operations
a) Introduction and Overview
b) Definitions and Business Models
c) Categories of Strategies
d) Strategic Planning Models
e) Creating Strategic Alternatives
f) Implementation
g) Conclusion

IV. Business Best Practices

V. Financial Accounting for IT Managers
a) Introduction and Overview
b) Importance of Financial Statements
c) The Balance Sheet
d) The Income Statement
e) Statement of Cash Flows
f) Financial Ratios
g) Conclusion

VI. Legal Issues in Operations
a) Introduction
b) Sources of Law
c) Agency and Employment Law
d) Torts Law
e) Sales and Products Liability
f) Intellectual Property
g) Ethics
h) Summary

VII. Organizational Leadership and Decision-Making
a) Introduction and Overview
b) What is a Leader
c) Sources of Power in Leadership
d) Leadership Theories
e) Transformational Leaders
f) Decision-Making and Empowerment
g) Accountability
h) Summary

VIII. Organizational Development and Change
a) Introduction and Overview
b) The Culture of an Organization
c) Types of Culture
d) Organizational Change
e) The Human Side of Change & Resistance
f) Summary

IX. Negotiating Strategies
a) Introduction
b) Steps in Negotiating
c) Tools in Negotiating
d) Types of Negotiations
e) Personality Types
f) Preparing for Negotiations
g) BATNA and Summary

X. Seven Management Disciplines
a) Introduction and Overview
b) Strategy Management
c) Human Resource Management
d) Technology Management
e) Production and Operations Management
f) Sales and Marketing Management
g) Customer Experience Management
h) Financial Management
i) Risk Management
j) Summary

XI. Budgeting Essentials
a) Introduction
b) The Concept of Budgeting
c) Activity Based Budgeting
d) Factors to Consider in Budgeting
e) Production Planning
f) Inventory
g) Sample Budget and Summary

XII. Persuasive Communication
a) Introduction
b) Fundamentals of Communication
c) Knowing the Audience
d) The Power of Listening
e) Credibility of the Speaker
f) Evidence in Persuasion
g) Emotion in Persuasion
h) Organizing the Argument
i) Summary

XIII. Project Management for Executives

This is the recommended, not required, order for the course.



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