Hospitality and Casino Management GES 606 » 200 hours

Upon successful completion of this program, you’ll be able to:

• Demonstrate management and leadership skills and the ability to apply marketing concepts
• Understand concepts of ethics, change management, communication, and resistance management
• Identify and develop the core concepts of customer service awareness and be able to provide a positive customer service attitude in all casino operations
• Determine staffing needs within the organizational structure of typical gaming operations
• Demonstrate a basic understanding of the law, the court system, and procedure, as they pertain to hospitality and casino concerns