Help Desk Analyst: Tier 1 Support Specialist GES 208 » 120 hours

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If you're interested in being a part of the computer industry, working in customer support is a great place to start. The Help Desk Analyst: Tier 1 Support Specialist Online Training Program will give you the skills to work in this exciting field. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

"The instructor was knowledgeable, friendly, and helpful. I would recommend this course to others. Thank you to Dr. Svendsen!"
- G.E., College of Staten Island, CYNY

"I just wanted to give you a note of appreciation. I'm only partially through the course at this point, but so far I've enjoyed your lectures. You have a warm, confident, and authoritative style that instills a sense of confidence and learning. This is my first time doing an online course (I have a Bachelor's degree from a small liberal arts college in PA), and, for me at least, there's always a weariness about the quality and substance of any online course. But with your course at least, I feel that I'm getting good information from a knowledgeable, competent source!"
- L.C., Harrisburg Area Community College

"I have to admit, I was not at all enthralled with the thought of taking an online class. I have surprised myself (and my supervisor) on how much I am enjoying it. Again, thank you!"
- C.M., Collin College

"I liked that the instructor was very helpful and knowledgeable about the subject. I also enjoyed that the course was accessible to those with visual impairments. Because of this, I will recommend this course to those who are blind. Keep the course interface the way it is! Do Not change a thing."
- J.B., Linn-Benton Community College

"The instructor was very competent and knowledgeable about the subject, backed up by years of experience in the field. I appreciated his warmth and accessibility as a speaker- he's not pretentious or condescending. Specifically, I appreciated his grasp of human nature. All too often, discussions about things of a conceptual nature turn abstract and academic, all that is taught are nice, "clean" theories that have little testing in the real world. The instructor teaches in a way that acknowledges that his students will be interacting with real-world, flesh-and-blood people, and that makes all the difference! The instructor is what makes this course so great."
- J.B., Harrisburg Area Community College

"This program is very helpful for those who have full time jobs and are also parents. I like the fact that it's very easy to communicate with the instructor. This is my first time doing an online course and I must admit it was way better than I assumed it would be. I really enjoyed it! Some parts I took as a refresher and others were things that never crossed my mind."
- B.N., Southwest Tennessee Community College

"The professor was knowledgeable, friendly, and helpful. I would recommend this website and course to others. Thank you to Professor Svendsen."
- J.S., College of Staten Island, CUNY