Help Desk Analyst: Tier 1 Support Specialist GES 208 » 120 hours

Overview Description Objectives Outline Prerequisites PC Requirements / Materials Instructor Bio See a Demo

This program is compatible with the Windows XP and later operating systems and IE 7 and later browsers.

This program can be taken from either a Mac or a PC. There are no specific computer requirements other than an Internet connection, Windows Media Player (available as a free download), and Adobe Acrobat Reader (also available as a free download). Students should use the latest version of Internet Explorer in place of other Web browsers.

All program materials are available online.