Help Desk Analyst: Tier 1 Support Specialist GES 208 » 120 hours
The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This program uniquely prepares you to work as a support specialist by focusing on the business needs of the customer, establishing credibility and trust, and handling the most difficult customer scenarios. You'll learn about problem solving and troubleshooting, team dynamics, and interpersonal communication skills. You'll also get a broad overview of the back-office operations of a support center, and the common industry tools and technologies used in providing exceptional customer support.
Upon registering, you're given an initial six months to complete the program. Should you need more time, you may request a six-month extension at no additional charge.