Microsoft Certified Desktop Support Technician (MCDST)
GES 806 -- 200 hours -- Certification Preparation Program
Course Outline
- Supporting Microsoft Windows XP Client Operating Systems (NGMS2261)
- Supporting Users
- Troubleshooting Installation
- Troubleshooting Desktop Management
- Troubleshooting File and Folder
- Troubleshooting Hardware
- Troubleshooting Printers
- Troubleshooting Network Connectivity
- Supporting and Troubleshooting Applications on Microsoft Windows XP (NGMS2262)
- Supporting User Applications on Windows XP
- Troubleshooting Desktop Applications
- Troubleshooting Internet Explorer
- Troubleshooting Outlook
- Troubleshooting Office
- Troubleshooting Outlook Express
Course Outline