Microsoft Certified Desktop Support Technician (MCDST)
GES 806 -- 200 hours -- Certification Preparation Program
Course Objectives
- Perform trouble shooting
- Provide helpdesk and technical support
- Provide facilitation and customer service
- Perform hardware and software installation
- Perform configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users on the desktop
- Be prepared to write the following core exams:
- 70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- 70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System
Upon successful completion of this course, students should be able to: