Microsoft Certified Desktop Support Technician (MCDST) GES 806 » 200 hours

Upon successful completion of this program, you’ll be able to:

• Perform trouble shooting
• Provide help desk and technical support
• Offer knowledgeable facilitation and customer service
• Perform hardware and software installation
• Complete configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users

You’ll also be prepared to write the following core exams:

• 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System