Administrative Dental Assistant GES 101 » 150 hours

Overview Description Objectives Outline Prerequisites PC Requirements / Materials Instructor Bio See a Demo

  1. The Dental Profession
    1. Orientation to the Dental Profession: Dental Basics
  2. Interpersonal and Communication Skills
    1. Communication Skills and Telephone Techniques
    2. Written Correspondence
    3. Patient Relations
    4. Dental Healthcare Team Communication
  3. Records Management
    1. Patient Clinical Records
    2. Information Management
  4. Scheduling and Recall Systems
    1. Dental Patient Scheduling
    2. Recall Systems
  5. Dental Insurance Processing
  6. Financial Management
    1. Financial Arrangements and Collection Procedures
    2. Bookkeeping Procedures: Accounts Receivable
    3. Bookkeeping Procedures: Accounts Payable
  7. Office Equipment and Inventory
    1. Inventory Management
    2. Office Equipment
  8. Computers in the Dental Office
  9. Employment Strategies