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Administrative Dental Assistant

GES 101 -- 150 hours

Course Outline

I. The Dental Profession

1. Orientation to the Dental Profession
2. Dental Basics

   II. Interpersonal and Communication Skills
1. Communication Skills and Telephone Techniques
2. Written Correspondence
3. Patient Relations
4. Dental Healthcare Team Communication

  III. Records Management
1. Patient Clinical Records
2. Information Management

  IV. Scheduling and Recall Systems
1. Dental Patient Scheduling
2. Recall Systems

   V. Dental Insurance Processing

  VI. Financial Management
1. Financial Arrangements and Collection Procedures
2. Bookkeeping Procedures: Accounts Receivable
3. Bookkeeping Procedures: Accounts Payable

 VII. Office Equipment and Inventory
1. Inventory Management
2. Chapter Sixteen - Office Equipment

VIII. Computers in the Dental Office

  IX. Employment Strategies