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Travel Agent Training

GES 218 -- 200 hours

Course Objectives

By completing this course the student will:

• Learn the basic history and future of the travel industry.
• Learn to identify the various types of travelers and match them to the correct travel products.
• Learn how airline computer reservation systems operate.
• Learn the basics of travel geography.
• Learn how domestic and international airfares are determined.
• Learn the proper documentation needed to travel internationally and how to obtain it.
• Study how the ground transportation system works including rail, cars, and bus tours.
• Learn how hotels are rated, priced, as well as the different between a hotel and a resort.
• Learn about cruises - how to read and understand brochures, match the client to the proper ship, and explain the value of cruising.
• Learn the various types of tours from escorted to independent.
• Learn about marketing.
• Learn the basic formats used by the airlines to book flights, price tickets, build the passenger name record (PNR).
• Learn how to change or cancel records.
• Learn how to book cars and hotels in the reservation system.