Certified Mediator Certification Preparation Program »  GES 417 » 120 hours

Overview Description Objectives Outline Prerequisites PC Requirements / Materials Instructor Bio FAQs See a Demo More Programs

  1. Module One: Mediation and Advanced Dispute Resolution in Context
    1. Introduction to the Mediation Process
    2. Mediator Roles and Approaches
    3. Overview of Roots of Conflict
    4. Theories of Conflict
  2. Module Two: Conflict Styles
    1. Your Personal Style of Conflict
    2. The Passive-Assertive-Aggressive Continuum
    3. Aggressive Encounters and the Art of Questioning
  3. Module Three: Pre-Negotiation and Designing Mediation
    1. Management of Initial Contact With Disputants
    2. Conflict Analysis and Pre-Planning
    3. Preparing Ground Rules and Building Trust and Cooperation
  4. Module Four: Communication Skills for Mediation
    1. Assessment of Conflict Communication Skills
    2. A Foundation for Nonviolent Communication
    3. Good Communicators Are Good Listeners
    4. Building Rapport
  5. Module Five: Beginning the Mediation
    1. Mediator's Opening Statement
    2. Creating a Positive Climate and Defining Issues
    3. Setting an Agenda
    4. An Overview of Negotiation
  6. Module Six: Mediator Neutrality and Issues of Power, Gender, and Culture
    1. Neutrality and Impartiality
    2. Impartiality and Counter-Transference
    3. Gender and Culture in Mediation
    4. Culture and Conflict
  7. Module Seven: The Middle Stage of Mediation
    1. Uncovering and Examining Hidden Interests
    2. The Use of Caucuses
    3. Dealing With Intractability and Impasses
    4. Taming the Hard Bargainer
  8. Module Eight: Mediation Ethics, Final Bargaining, and Agreement
    1. Generating Options
    2. Final Bargaining
    3. The Agreement: Crafting the MOU
    4. Ethical Standards

More Programs in Business and Professional