I. CORE Mediation (required)
a. Mediation and the Dynamics of Conflict
b. Your Personal Style of Conflict
c. Negotiation and Designing the Mediation
d. Communication Skills for Mediation
e. Beginning the Mediation
f. Mediator Neutrality and Issues of Power and Culture
g. Hidden Interests and Impasses
h. Final Bargaining and Agreement

Students will select TWO of the following courses:

I. Workplace Mediation
a. Mediation and ADR
b. Entry into Workplace Mediation
c. Overview of Workplace Mediation Process
d. Workplace Mediation Skill Sets
e. Law, Gender, and Workplace Mediation
f. Mediation and Workplace Discrimination
g. Cross Cultural and Multi-Party Cases
h. Culture, Ethics and Mentorship

II. Healthcare and Eldercare Mediation
a. Opportunities of Conflict in Healthcare
b. Essential Communication Skills for Conflict Resolution
c. Unraveling Healthcare Disputes
d. Pre-Mediation Planning
e. The Mediation Process Applied to Patient/Family Disputes
f. The Bioethics Mediation Process
g. Mediator Process Applied to Healthcare Staff Disputes
h. Interdisciplinary Collaboration, Ethics, and Standards of Practice

III. Divorce and Child Custody Mediation
a. Mediation and ADR
b. Family Dynamics and Conflict
c. The Family Mediation Process
d. Mediating Parenting Plans
e. Asset Division, Negotiation, Impasses, and Power
f. Working with Children in Mediation
g. Special Issues
h. The Legal Process and Standards of Practice

IV. Arbitration
a. Arbitration and ADR
b. Legal and Ethical Issues of Arbitration
c. Communication, Culture, and Personal Bias
d. Pre-Hearing Procedures
e. The Arbitration Hearing Process
f. Directing the Arbitration Process
g. Closing the Arbitration Process
h. Closing the Arbitration Hearing
i. Arbitration Awards and Enforcement

V. Advanced Mediation Process
a. The Making of a Mediator
b. The Process of Formulation
c. Reflective Practice
d. Elements of the Interactive Process
e. Directing the Interactive Process
f. Critical Moments in Interaction
g. Case Study Practicum

VI. Construction and Real Estate Mediation
This elective will be available Fall 2007


    • Course Overview/Description Course Objectives Course Outline Prerequisites/Audience PC Requirements/Materials Included Instructor Bio FAQs See a Demo
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  • Seven Steps to Leading High Achieving Teams
  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • Technical Writing
  • Understanding Earned Value Management
  • Women's Exercise Training and Wellness

Mediation and Dispute Resolution

GES 407 -- 180 hours

Course Outline

    I. CORE Mediation (required)
    a. Mediation and the Dynamics of Conflict
    b. Your Personal Style of Conflict
    c. Negotiation and Designing the Mediation
    d. Communication Skills for Mediation
    e. Beginning the Mediation
    f. Mediator Neutrality and Issues of Power and Culture
    g. Hidden Interests and Impasses
    h. Final Bargaining and Agreement

    Students will select TWO of the following courses:

    I. Workplace Mediation
    a. Mediation and ADR
    b. Entry into Workplace Mediation
    c. Overview of Workplace Mediation Process
    d. Workplace Mediation Skill Sets
    e. Law, Gender, and Workplace Mediation
    f. Mediation and Workplace Discrimination
    g. Cross Cultural and Multi-Party Cases
    h. Culture, Ethics and Mentorship

    II. Healthcare and Eldercare Mediation
    a. Opportunities of Conflict in Healthcare
    b. Essential Communication Skills for Conflict Resolution
    c. Unraveling Healthcare Disputes
    d. Pre-Mediation Planning
    e. The Mediation Process Applied to Patient/Family Disputes
    f. The Bioethics Mediation Process
    g. Mediator Process Applied to Healthcare Staff Disputes
    h. Interdisciplinary Collaboration, Ethics, and Standards of Practice

    III. Divorce and Child Custody Mediation
    a. Mediation and ADR
    b. Family Dynamics and Conflict
    c. The Family Mediation Process
    d. Mediating Parenting Plans
    e. Asset Division, Negotiation, Impasses, and Power
    f. Working with Children in Mediation
    g. Special Issues
    h. The Legal Process and Standards of Practice

    IV. Arbitration
    a. Arbitration and ADR
    b. Legal and Ethical Issues of Arbitration
    c. Communication, Culture, and Personal Bias
    d. Pre-Hearing Procedures
    e. The Arbitration Hearing Process
    f. Directing the Arbitration Process
    g. Closing the Arbitration Process
    h. Closing the Arbitration Hearing
    i. Arbitration Awards and Enforcement

    V. Advanced Mediation Process
    a. The Making of a Mediator
    b. The Process of Formulation
    c. Reflective Practice
    d. Elements of the Interactive Process
    e. Directing the Interactive Process
    f. Critical Moments in Interaction
    g. Case Study Practicum

    VI. Construction and Real Estate Mediation
    This elective will be available Fall 2007


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