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CORE Mediation Certificate

GES 417 -- 60 hours

Course Objectives

Upon successful completion of this program, students will be able to:



• Apply advanced dispute resolution skills to conflict situations.
• Apply concepts of conflict theory to conflict situations at multiple system levels.
• Apply the mediation process to interpersonal conflict.
• Analyze the differences between four of the most common mediation approaches.
• Analyze conflict using the concepts of empowerment theory.
• Increase self-awareness regarding approach and reaction to conflict.
• Understand the significance of gender and culture in mediation.
• Understand and apply skills for working through impasse in mediation.
• Demonstrate the ability to identify hidden interests in conflict.
• Demonstrate the ability to facilitate the resolution of conflict and reach agreement.
• Demonstrate effective communication and relationship skills in mediation.
• Articulate and apply ethical standards for practice.
• Demonstrate a stance of neutrality and impartiality in mediation.




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