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Mediation and Dispute Resolution

GES 407 -- 180 hours

This nationally recognized Mediation and Dispute Resolution online certificate program is offered in partnership with the Institute for Advanced Dispute Resolution™. Mediation is a formal process of negotiation which uses a third-party neutral who has limited or no authoritative decision-making power to facilitate communication among the people who are involved in the conflict or dispute. The mediator establishes the ground rules for the process, recognizes the needs and wants of each party and plays a pivotal role by assisting the people involved to focus on the real issues of the dispute. Through the use of specific skills, the mediator is able to settle disagreements among conflicted parties, even in cases where deep rooted tensions have not responded to initial attempts at negotiation. An outcome is reached that is mutually accepted and owned by the parties as a result of the mediation process. This Mediation and Dispute Resolution online certificate program is offered in partnership with major accredited colleges and universities.



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