I. Management Issues in the IT Environment
a) Introduction and Components of a Successful Manager
b) Organizational Culture and Change
c) Power and Perceptions
d) Leadership and Risk
e) Strategies, Decision-Making, Empowerment and Accountability
f) Customer Relationship Management and Quality
g) Human Resource Management
h) Financial Accountability
i) Summary

II. Collaborative Problem-Solving
a) Introduction
b) Backgrounds, Management, and Leadership
c) Communication, Motivation and Development
d) Summary

III. Strategic Management in Operations
a) Introduction and Overview
b) Definitions and Business Models
c) Categories of Strategies
d) Strategic Planning Models
e) Creating Strategic Alternatives
f) Implementation
g) Conclusion

IV. Business Best Practices

V. Financial Accounting for IT Managers
a) Introduction and Overview
b) Importance of Financial Statements
c) The Balance Sheet
d) The Income Statement
e) Statement of Cash Flows
f) Financial Ratios
g) Conclusion

VI. Legal Issues in Operations
a) Introduction
b) Sources of Law
c) Agency and Employment Law
d) Torts Law
e) Sales and Products Liability
f) Intellectual Property
g) Ethics
h) Summary

VII. Organizational Leadership and Decision-Making
a) Introduction and Overview
b) What is a Leader
c) Sources of Power in Leadership
d) Leadership Theories
e) Transformational Leaders
f) Decision-Making and Empowerment
g) Accountability
h) Summary

VIII. Organizational Development and Change
a) Introduction and Overview
b) The Culture of an Organization
c) Types of Culture
d) Organizational Change
e) The Human Side of Change & Resistance
f) Summary

IX. Negotiating Strategies
a) Introduction
b) Steps in Negotiating
c) Tools in Negotiating
d) Types of Negotiations
e) Personality Types
f) Preparing for Negotiations
g) BATNA and Summary

X. Seven Management Disciplines
a) Introduction and Overview
b) Strategy Management
c) Human Resource Management
d) Technology Management
e) Production and Operations Management
f) Sales and Marketing Management
g) Customer Experience Management
h) Financial Management
i) Risk Management
j) Summary

XI. Budgeting Essentials
a) Introduction
b) The Concept of Budgeting
c) Activity Based Budgeting
d) Factors to Consider in Budgeting
e) Production Planning
f) Inventory
g) Sample Budget and Summary

XII. Persuasive Communication
a) Introduction
b) Fundamentals of Communication
c) Knowing the Audience
d) The Power of Listening
e) Credibility of the Speaker
f) Evidence in Persuasion
g) Emotion in Persuasion
h) Organizing the Argument
i) Summary

XIII. Project Management for Executives


    • Course Overview/Description Course Objectives Course Outline Prerequisites/Audience PC Requirements/Materials Included Instructor Bio FAQs See a Demo
  •  
  • Certified National Pharmaceutical Representative
  • Corporate Governance and Ethics
  • English as a Second Language - Global English
  • Entrepreneurship: Start-Up and Business Owner Management
  • Event Management and Design
  • Fitness Business Management
  • Grant Writing
  • Human Resources for Healthcare Professionals
  • Lean Mastery
  • Management Training
  • Mediation and Dispute Resolution
  • Microsoft Access 2007
  • Microsoft Excel 2007
  • Microsoft Outlook 2007
  • Microsoft PowerPoint 2007
  • Microsoft Vista Business
  • Microsoft Word 2007
  • Non-Profit Management
  • Payroll Practice and Management
  • Personal Training and Group Exercise Training for Older Adults
  • Project Management
  • Purchasing & Supply Chain Management
  • Records Management Certificate
  • Revenue Cycle Management for Health Care Providers
  • Seven Steps to Leading High Achieving Teams
  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • Technical Writing
  • Understanding Earned Value Management
  • Women's Exercise Training and Wellness

Management for IT Professionals

GES 405 -- 390 hours

Course Outline

    I. Management Issues in the IT Environment
    a) Introduction and Components of a Successful Manager
    b) Organizational Culture and Change
    c) Power and Perceptions
    d) Leadership and Risk
    e) Strategies, Decision-Making, Empowerment and Accountability
    f) Customer Relationship Management and Quality
    g) Human Resource Management
    h) Financial Accountability
    i) Summary

    II. Collaborative Problem-Solving
    a) Introduction
    b) Backgrounds, Management, and Leadership
    c) Communication, Motivation and Development
    d) Summary

    III. Strategic Management in Operations
    a) Introduction and Overview
    b) Definitions and Business Models
    c) Categories of Strategies
    d) Strategic Planning Models
    e) Creating Strategic Alternatives
    f) Implementation
    g) Conclusion

    IV. Business Best Practices

    V. Financial Accounting for IT Managers
    a) Introduction and Overview
    b) Importance of Financial Statements
    c) The Balance Sheet
    d) The Income Statement
    e) Statement of Cash Flows
    f) Financial Ratios
    g) Conclusion

    VI. Legal Issues in Operations
    a) Introduction
    b) Sources of Law
    c) Agency and Employment Law
    d) Torts Law
    e) Sales and Products Liability
    f) Intellectual Property
    g) Ethics
    h) Summary

    VII. Organizational Leadership and Decision-Making
    a) Introduction and Overview
    b) What is a Leader
    c) Sources of Power in Leadership
    d) Leadership Theories
    e) Transformational Leaders
    f) Decision-Making and Empowerment
    g) Accountability
    h) Summary

    VIII. Organizational Development and Change
    a) Introduction and Overview
    b) The Culture of an Organization
    c) Types of Culture
    d) Organizational Change
    e) The Human Side of Change & Resistance
    f) Summary

    IX. Negotiating Strategies
    a) Introduction
    b) Steps in Negotiating
    c) Tools in Negotiating
    d) Types of Negotiations
    e) Personality Types
    f) Preparing for Negotiations
    g) BATNA and Summary

    X. Seven Management Disciplines
    a) Introduction and Overview
    b) Strategy Management
    c) Human Resource Management
    d) Technology Management
    e) Production and Operations Management
    f) Sales and Marketing Management
    g) Customer Experience Management
    h) Financial Management
    i) Risk Management
    j) Summary

    XI. Budgeting Essentials
    a) Introduction
    b) The Concept of Budgeting
    c) Activity Based Budgeting
    d) Factors to Consider in Budgeting
    e) Production Planning
    f) Inventory
    g) Sample Budget and Summary

    XII. Persuasive Communication
    a) Introduction
    b) Fundamentals of Communication
    c) Knowing the Audience
    d) The Power of Listening
    e) Credibility of the Speaker
    f) Evidence in Persuasion
    g) Emotion in Persuasion
    h) Organizing the Argument
    i) Summary

    XIII. Project Management for Executives


Find a School