Management for IT Professionals GES 405 » 390 hours

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  1. Management Issues in the IT Environment
    1. Introduction and Components of a Successful Manager
    2. Organizational Culture and Change
    3. Power and Perceptions
    4. Leadership and Risk
    5. Strategies, Decision Making, Empowerment, and Accountability
    6. Customer Relationship Management and Quality
    7. Human Resource Management
    8. Financial Accountability
    9. Summary
  2. Collaborative Problem Solving
    1. Introduction
    2. Backgrounds, Management, and Leadership
    3. Communication, Motivation, and Development
    4. Summary
  3. Strategic Management in Operations
    1. Introduction and Overview
    2. Definitions and Business Models
    3. Categories of Strategies
    4. Strategic Planning Models
    5. Creating Strategic Alternatives
    6. Implementation
    7. Conclusion
  4. Business Best Practices
  5. Financial Accounting for IT Managers
    1. Introduction and Overview
    2. Importance of Financial Statements
    3. The Balance Sheet
    4. The Income Statement
    5. Statement of Cash Flows
    6. Financial Ratios
    7. Conclusion
  6. Legal Issues in Operations
    1. Introduction
    2. Sources of Law
    3. Agency and Employment Law
    4. Torts Law
    5. Sales and Products Liability
    6. Intellectual Property
    7. Ethics
    8. Summary
  7. Organizational Leadership and Decision Making
    1. Introduction and Overview
    2. What Is a Leader
    3. Sources of Power in Leadership
    4. Leadership Theories
    5. Transformational Leaders
    6. Decision Making and Empowerment
    7. Accountability
    8. Summary
  8. Organizational Development and Change
    1. Introduction and Overview
    2. The Culture of an Organization
    3. Types of Culture
    4. Organizational Change
    5. The Human Side of Change and Resistance
    6. Summary
  9. Negotiating Strategies
    1. Introduction
    2. Steps in Negotiating
    3. Tools in Negotiating
    4. Types of Negotiations
    5. Personality Types
    6. Preparing for Negotiations
    7. BATNA and Summary
  10. Seven Management Disciplines
    1. Introduction and Overview
    2. Strategy Management
    3. Human Resource Management
    4. Technology Management
    5. Production and Operations Management
    6. Sales and Marketing Management
    7. Customer Experience Management
    8. Financial Management
    9. Risk Management
    10. Summary
  11. Budgeting Essentials
    1. Introduction
    2. The Concept of Budgeting
    3. Activity Based Budgeting
    4. Factors to Consider in Budgeting
    5. Production Planning
    6. Inventory
    7. Sample Budget and Summary
  12. Persuasive Communication
    1. Introduction
    2. Fundamentals of Communication
    3. Knowing the Audience
    4. The Power of Listening
    5. Credibility of the Speaker
    6. Evidence in Persuasion
    7. Emotion in Persuasion
    8. Organizing the Argument
    9. Summary

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