Notice: This program is currently under revision and has been placed on HOLD. At this time, we cannot accept registrations; however, if you would like to be notified when this course re-opens for enrollment, please click the Notify Me button below. Upon successful completion of this program, students will be able to:

• Identify the types of healthcare organizations.
• Describe the current and future states of the healthcare industry.
• List and briefly describe human-resource-management activities.
• Explain the unique aspects of managing human resources in healthcare organizations.
• Discuss several of the human-resource challenges in healthcare.
• Define the competencies required for healthcare HR professionals.
• Describe the importance of attaining HR management credentials.
• Explain the relationship between the type of healthcare organization and the level of senior HR position.
• Discuss how the healthcare industry compares to other industries in relationship to HR staffing and expenditures.
• Explain the importance of HR programs to the delivery of safe, competent healthcare.
• Describe why a strategic view of HR is important.
• Discuss HR as an organizational core competency.
• Explain how HR planning contributes to the attainment of organizational strategies and objectives.
• Define HR planning in healthcare organizations.
• Identify three HR management challenges found in healthcare organizations.
• Describe the major laws affecting the healthcare workplace.
• Define lawful and unlawful pre-employment inquiries.
• Discuss the components of an Affirmative Action Plan (AAP).
• Identify the important elements of a sexual-harassment-prevention program.
• Describe the steps in responding to an EEO complaint.
• Compare and contrast legal responsibilities and ethics.
• Explain the relationship between productivity and job design.
• Describe the importance of job analysis.
• Discuss the typical uses of job analysis.
• List the common methods of job analysis.
• Identify the stages of the job analysis process.
• Define the elements of job descriptions and job specifications.
• Explain the relationship of JCAHO standards to job descriptions.
• Specify the decisions necessary as part of a strategic approach to recruitment.
• Describe the methods utilized for both internal and external recruitment.
• Discuss the criteria used to evaluate the effectiveness of organizational recruitment efforts.
• Compare and contrast job performance, selection criteria, and predictors.
• Identify the legal requirements of the selection process and outline that process.
• Explain the importance of conducting pre-employment background investigations.
• Explain the factors affecting the relationship between employees and healthcare organizations.
• Discuss the importance of employee retention for healthcare organizations.
• Identify the common reasons employees voluntarily leave organizations.
• Define the various organizational retention determinants.
• Describe how to compute the cost of organizational turnover.
• Discuss how job performance and training can be integrated.
• Identify how organizational and training strategies are linked.
• Define various learning styles.
• Describe the orientation, training, and staff development requirements of the Joint Commission.
• Explain the unique aspects of healthcare employee development.
• Discuss the importance of the performance appraisal process.
• Compare and contrast the administrative and development uses of performance appraisals.
• Review the informal versus systematic appraisal processes.
• Identify who should conduct appraisals.
• Describe the various methods of appraising performance.
• Identify the various rater errors that occur during the appraisal process.
• Review the common components of an employment agreement.
• Define Employment-At-Will and identify exceptions to this concept.
• Describe due process and explain alternative dispute resolution processes.
• Explain the whistleblower doctrine and apply the concepts to the healthcare industry.
• Discuss issues associated with drug testing for healthcare employees.
• Identify elements common to employee handbooks.
• Outline the progressive discipline process.
• Explain the labor relations challenges facing the healthcare industry.
• Describe the National Labor Relations Act, including the unique healthcare provisions.
• Outline the stages of the unionization process.
• Discuss the collective bargaining process.
• Identify the contract negotiations process in the healthcare industry.
• Describe the differences between an entitlement compensation philosophy and a performance-focused compensation philosophy.
• Define the issues confronting the healthcare industry in complying with the Fair Labor Standards Act (FLSA).
• Discuss the various methods of administering a compensation process.
• Identify the steps in the compensation administration process.
• Explain the issues associated with awarding pay increases.
• Discuss the five components of executive compensation.
• Describe the challenges that confront healthcare employers in providing benefits and variable pay programs.
• Discuss why healthcare employers must offer competitive benefits programs to their employees.
• Identify various types of benefits.
• Explain the role that healthcare HR professionals must play in administering benefits.
• Compare and contrast individual and team-based incentives.
• Explain the nature of safety, health, and security in the healthcare workplace.
• Identify the various aspects of OSHA compliance.
• Define the components of an effective ergonomics program.
• Discuss health issues in the healthcare workplace.
• Understand the importance of dealing with workplace violence.