Carline Dalgleish has been employed in the business-office-management profession since 1970. She began in the Medical Records department of the Army/Air Force Hospital in Nuremberg, Germany, and has, over the years, performed accounts-receivable and business-office-management services for physicians, clinics, hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business-office administration, regulatory compliance, information technology and services. In addition, she has created the curriculum for and instructed accounts receivable and accounts payable educational programs.

In the early 90's, Ms. Dalgleish moved full-time into curriculum development, teaching and management of business and allied health education programs, with special emphasis on business office administration and management.

She is a Certified Medical Assistant-Administrative, a licensed practical nurse, and holds a Bachelor's degree in Business Information Systems. She is currently working on her Master's degree in Leadership.

Ms. Dalgleish is a member of the International Association of Administrative Professionals (IAAB), the National Dean's Scholars List, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT and AMTIE. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars and services.


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  • Certified National Pharmaceutical Representative
  • Corporate Governance and Ethics
  • English as a Second Language - Global English
  • Entrepreneurship: Start-Up and Business Owner Management
  • Event Management and Design
  • Fitness Business Management
  • Grant Writing
  • Lean Mastery
  • Management for IT Professionals
  • Management Training
  • Mediation and Dispute Resolution
  • Microsoft Access 2007
  • Microsoft Excel 2007
  • Microsoft Outlook 2007
  • Microsoft PowerPoint 2007
  • Microsoft Vista Business
  • Microsoft Word 2007
  • Non-Profit Management
  • Payroll Practice and Management
  • Personal Training and Group Exercise Training for Older Adults
  • Project Management
  • Purchasing & Supply Chain Management
  • Records Management Certificate
  • Revenue Cycle Management for Health Care Providers
  • Seven Steps to Leading High Achieving Teams
  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • Technical Writing
  • Understanding Earned Value Management
  • Women's Exercise Training and Wellness

Human Resources for Healthcare Professionals

GES 109 -- 80 hours

Instructor Bio

    Carline Dalgleish has been employed in the business-office-management profession since 1970. She began in the Medical Records department of the Army/Air Force Hospital in Nuremberg, Germany, and has, over the years, performed accounts-receivable and business-office-management services for physicians, clinics, hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business-office administration, regulatory compliance, information technology and services. In addition, she has created the curriculum for and instructed accounts receivable and accounts payable educational programs.

    In the early 90's, Ms. Dalgleish moved full-time into curriculum development, teaching and management of business and allied health education programs, with special emphasis on business office administration and management.

    She is a Certified Medical Assistant-Administrative, a licensed practical nurse, and holds a Bachelor's degree in Business Information Systems. She is currently working on her Master's degree in Leadership.

    Ms. Dalgleish is a member of the International Association of Administrative Professionals (IAAB), the National Dean's Scholars List, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT and AMTIE. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars and services.


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