Microsoft Certified Desktop Support Technician (MCDST) Certification Preparation Program »  GES 806 » 200 hours

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  1. Supporting Microsoft Windows XP Client Operating Systems
    1. Supporting Users
    2. Troubleshooting Installation
    3. Troubleshooting Desktop Management
    4. Troubleshooting File and Folder
    5. Troubleshooting Hardware
    6. Troubleshooting Printers
    7. Troubleshooting Network Connectivity
  2. Supporting and Troubleshooting Applications on Microsoft Windows XP
    1. Supporting User Applications on Windows XP
    2. Troubleshooting Desktop Applications
    3. Troubleshooting Internet Explorer
    4. Troubleshooting Outlook
    5. Troubleshooting Office
    6. Troubleshooting Outlook Express

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